Need help with a game, your account, a payment or a technical issue? Our support team can assist with account-related questions, technical concerns and general feedback. Choose the contact that suits your enquiry below. For faster assistance, include your username and a brief description of the issue. Please do not send your password or full payment details by email. Support is available by email and phone; service hours are listed below.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Account and technical help |
| General enquiries | [email protected] - General questions and feedback |
| Affiliate enquiries | [email protected] - Partnership enquiries |
| Phone | +61 2 8317 4692 - Call for assistance |
| Working hours | 24/7 - Support by email and phone |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or when you need to send explanations or documents. Please use a clear subject line and include up-to-date contact details so we can progress your case without delay. Attach any relevant files and quote your account ID where applicable to speed up verification and response times.
Contact Form
Response Time
Send your support request through live chat or email and include your account details where relevant. Most inquiries receive a response within one business day. More complex issues may take longer, depending on their nature and the information needed to assist. Live chat is available 24/7 in English, with email support also available in Spanish.
Feedback
Have a suggestion or idea to improve the site? Send your feedback, suggestions or ideas via our contact form or live chat. We review every message carefully and use that input to refine menus, promos and gameplay options. Your feedback helps shape updates and fixes, so please tell us what you'd like to see improved or added.